MASterMind's service feature offers timesaving solutions to fully automate your organization's service issue tracking and dispatching requirements. The following features will dramatically improve profitability and the efficiency of your service operations:
Integrate with monitoring
Service and monitoring are integrated in an intuitive design with a seamless, single point of data entry. Service issues are automatically created based on monitoring events. For example, when the system receives a low battery event, a service ticket can automatically be created. Your service employees, based on their call-schedule, can be included in your dispatch call list
Scheduling adapts to your style
Multiple scheduling methods exist to accommodate various methods for tracking technicians. The technician's schedule, job knowledge, and location are all determining factors to ensure the most logical assignment to jobs. Service maps provide a real-time visual to help reassign the closest available employee to a job or to add a new job with ease.
Eliminate unnecessary service calls
Service issues are created with pre-defined problem diagnoses and closed with causes and resolutions to allow your organization to troubleshoot recurring problems. Management reports help identify patterns that eliminate unnecessary service calls.
MASterMind's inspection module efficiently manages your routine site visits such as annual fire inspections or preventive maintenance visits:
Logically organize inspections
Each site is assigned to an inspection route to provide a logical grouping. A technician is assigned to each route, which automatically defaults when inspection jobs are created.
Automatically create inspections
Inspection jobs are automatically created on a recurring basis based on the site's predetermined inspection schedule.
Save time and money
Inspections are seamlessly integrated with MASterMind's service module. For example, if a service job is created on a site with an upcoming inspection, an alert will notify your dispatcher. This intuitive design helps to eliminate unnecessary visits to each site.
Efficiently communicate with your field technicians
Service jobs are e-mailed or faxed to eliminate costly paper trails and unnecessary office visits. Daily routes with detailed directions to each service job are created based on service maps to ensure shortened driving times and reliable technician ETAs. Additionally, optional remote applications, such as VRT ensure real-time data access and remote system testing for your field technicians.
Track service employee's productivity
The Global Positioning System (GPS) interface option enables real-time tracking of your service employees, service vehicles and other company assets. Management reports provide employee productivity details to monitor your technicians' job performance. Increased productivity and job performance are proven results of GPS.
MASterMind can automate your Patrol or Guard activity to ensure timely dispatch and response:
Easily track patrol jobs and employees
Managing guard and patrol issues is easily achieved with access to all of the necessary information in a single screen. A Patrol Queue offers flexible ways to view patrol issues based on your specified status such as all open or completed patrol jobs for a specific employee.
Schedule guards easily
Each site is assigned a patrol service area defaulted from the associated zip code. Patrol guards are available based on their schedule, proximity to the location, and their ability to handle each type of patrol job. An easy to use, single screen, allows you to view available guards for timely dispatch.