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Telephony

MASterMind Telephony includes the integration of full-scale telephony into security software solutions. Currently, we offer three options for use with MASterMind software. The following table summarizes the features and software/hardware requirements for each of the three MASterMind Telephony choices.

MASterMind Telephony options comparison

 

​Feature
​Option 1
(Basic Telephony)
​Option 2
(Client TAPI TSP)
​Option 3
(MAS Telephony Server)
​Auto Dialing ​Yes ​Yes ​Yes
​Phone Control ​No Yes ​Yes
​Screen Pops ​No ​Yes ​Yes
​Thin-Client Compatible ​No ​No ​Yes
​2-Way Voice Integration ​No ​No ​Yes
​Telephony Application(s) ​N/A ​Client-based ​Server-based
​MASterMind License Fees ​No ​Yes ​Yes

 


Telephony options diagrams

The following diagrams provide graphic representations of each of the telephony options available with MASterMind.

View Option 1 (Basic Telephony)

View Option 2 (Client TAPI TSP)

View Option 3 (MAS Telephony Server)


Required software and hardware

Options 1 (Basic Telephony)
  • Workstation ComPort
  • Modem
  • Analog Phone Line

Option 2 (Client TAPI TSP)
  • Phone switch vendor TSP
  • Other phone switch vendor hardware and software as needed to support Microsoft TAPI

Option 3 (MAS Telephony Server)
  • MAS Telephony
  • Phone switch vendor hardware and/or software

 

Frequently asked questions

Why do we offer three different telephony options?

Because the feature sets offered are different, the hardware and software requirements vary for each telephony option. You can choose the telephony option that is best for you depending on your desired feature set taking into account which option is most economical for your business.

What are the differences in features?

 

All options include commands to autodial.

 

The Client TAPI option includes the autodial feature plus:

  • Phone control within your MASterMind application.
  • Screen pops for incoming Caller ID based customer and site lookups.


The MAS Telephony option includes the Client TAPI features plus:

  • 2-Way Voice.
  • Compatibility with thin client deployments (i.e., Citrix). 


What are the software and hardware requirements?

Each option requires MASterMind software and software and/or hardware from your phone switch vendor.

 

MAS Telephony is a server based application; Client TAPI is a workstation-based application; and Basic Autodialing requires a modem and connection to an analog phone set.

 

How do I get started with Basic Autodialing?

You will need to install a modem between the workstation ComPort and your telephone handset.

Use your MASterMind application’s setup tables to define the modem port used by the workstation, the office in which the workstation is located, and the dial rules for the office.

Lastly, we will work with you in testing your telephony features.

What is Client TAPI?

TAPI is a Telephony Application Program Interface (API) included with your Microsoft operating system. TAPI enabled applications, such as MASterMind, can communicate with your phone switch through this operating system telephony API using client software provided by your Telephony Service Provider (TSP).

How do I get started with MAS Client TAPI telephony?

You phone switch vendor will help you determine the hardware and software requirements needed to communicate with Microsoft Client TAPI enabled applications. Work with your phone switch vendor to install their software and hardware. Your phone switch vendor provides a “TSP” (telephony service provider) application that must be installed on each workstation. Test the Client TAPI features using Microsoft Outlook or the Windows Dialer application. In addition, you will need to purchase the MAS TAPI Client application. We will work with you in testing your telephony features.

What is MAS Telephony Server?

MAS Telephony Server is a full-featured, server-based telephony solution.

How do I get started with MAS Telephony Server?

Your phone switch vendor will help you determine the hardware and software requirements for their server-based solution. Work with your phone switch vendor to install their software. At minimum you will need to install those tools which are necessary to get the phone control features working. We will stage the MAS Telephony application on your telephony server. Use your MASterMind application’s setup tables to configure the telephony option by workstation, the office in which the workstation is located, and the dial rules for the office. We will work with you in testing your telephony features.