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VRT and IVR

​​The Voice Response Terminal (VRT) is a complete hardware and software communications system that provides service technicians, alarm dealers, and customers remote access to MASterMind Monitoring using only a touch-tone telephone.

Save operator time by eliminating routine tasks using the VRT. Without the need for an operator, the VRT inbound call allows technicians and customers to remotely place systems on-test, clear system tests, hear test results, and even manage service tickets using a touch-tone telephone.

The Integrated Voice Response (IVR) feature lets you create outbound calls to quickly place automated calls to customers, notifying them of selected alarm conditions such as low battery or failure to close. Customers can opt to interact with the automated menu or speak to an operator.

With additional features, such as multiple phone line interaction, user programmability, the VRT adds another layer in simplifying your daily operations.

 

Standard features

  •  Text-to-speech feature using the latest version of Nuance™ for a more robust IVR functionality on outbound calls and increased efficiency when responding to selected alarm conditions.
  • Expanded subscriber menu with extended programmable options for a more streamlined menu flow and less reliance on operator interaction.
  • 64-bit compatibility so you can integrate with the most high-performing and up-to-date systems and environments.
  • IVR abort option to clear unnecessary outbound calls and events, and ensure a fluid, uninterrupted outbound IVR call queue.

 

VRT/IVR demo

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Click to view a demo of the VRT/IVR system.

 

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