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Optimizing Your Auto Notification Process

Central stations using MASterMind Monitoring's Auto Notification feature understand the time-saving benefits of automating the process of notifying customers or service companies of low priority alarms. When a low priority alarm occurs, such as low battery on the alarm panel, MASterMind Monitoring automatically sends an email, fax, text message, or even an automated call (via IVR) to the customer or service company, freeing up time for your operators to focus on higher priority alarms. But the Auto Notification doesn't just end there.

In certain situations, the automatic notification of an alarm to a customer or service company may not be ideal. Since a large majority of generated alarms can be false alarms, you may want to delay the notification until you can confirm the alarm and provide additional helpful information to  include in the notification message. The Auto Notification feature also lets you automatically place an auto notification message in queue, giving you more time to research and confirm the alarm before sending out a message to the designated contacts.

For example, when a burglary alarm is  generated, instead of automatically notifying the customer of the alarm, you can delay the notification until you get confirmation from an agency or contact that this is an actual alarm. In this scenario, the Auto Notification feature then dispatches the notification from the queue based on the operator action (or disposition) you enter. This allows you to limit the calls made to certain contacts and prevent them from being burdened with a superfluous number of calls. Now you can confirm an actual event before deciding to update a contact if this is something that would be preferred by your customer.

This function provides an additional layer in the auto notification operation, giving you more range for an optimal process. And an optimized auto notification process greatly ensures a more enhanced customer experience.

 

*Auto notification by email or fax requires the MASterMind Report Server and associated hardware and software. For auto notification by phone calls, VRT is required. Contact your MAS Sales Representative for more information about the software and hardware requirements to support these features if they are not already available to you.