MASterMind EX Monitoring Refresher Course

​The MASterMind Monitoring Refresher Course has been updated to provide students with a basic understanding of MASterMind EX Monitoring. This three-day course gives an introduction to MASterMind and teaches students the essential functionalities. Each lesson includes hands-on exercises for students to practice what they learn.

Date and Time

Start: June 24, 2019, 8:30 am (Pacific)
End: June 26, 2019, 5:00 pm (Pacific)

Early bird deadline: June 7, 2019



Topics in this course include:

  • Introduction to MASterMind Monitoring
  • Creating Sites and Systems
  • Agencies and Contacts
  • Creating Zones and Dispatch Instructions
  • Schedules and Supervised Monitoring
  • Basic Dispatching
  • Intermediate Dispatching
  • Jobs
  • Reporting

Who should attend

This course is designed for the following:

  • New users needing to learn MASterMind Monitoring
  • Existing users responsible for maintaining MASterMind Monitoring setup
  • Existing users needing to refresh MASterMind Monitoring knowledge or looking to implement additional features
  • Database administrators wanting to gain a better understanding of the MASterMind user interface

Course objectives

Upon completing this course, students should be able to:

  • Understand key concepts and the flow of data entry, and navigate through the MASterMind interface
  • Create sites and contacts for a site. Assign systems and agencies to a site. Place systems in/out of service
  • Create zones, call lists, and instructions. Assign events to zones and instructions to events or zones. Create schedules for a site.
  • Learn the basic and intermediate-level tasks of dispatching alarms
  • Create jobs and generate reports
  • Understand the options available for system setup



​Standard ​$1495 per student
​Early bird ​$1195 per student
​Group discount ​$995 per additional student from the same company


Class size is limited. Cost includes all learning materials. Lunch is provided for each day of class. Travel and hotel accomodations are not included. A PO number is required at the time of registration.

Group registration

Each student must register individually. If you are part of a group, you must specify your company to take advantage of the group discount.


You will be issued an invoice after you complete the course.