Demos

MASterMind Overview

High-level overview of the MASterMind™ platform.

Alarm Suppression

How to suppress alarms during excessive alarm signal activity in monitoring.

Create a User in EX

Easily create and setup an employee login and assign proper profile in EX

Sites and Systems in EX

How to setup a customer site and system in Monitoring

Create a Contact / Keyholder

How to setup a customer contact or a keyholder in Monitoring

Alarm Retrieval Methods

Four different methods an operator can retrieve an alarm to service

Alternate Full-Clear Multiple Systems

Log an alternate full-clear event when you have multiple systems in alarm condition

Schedules & Procedure Pages

See how easy it is to link a schedule to multiple procedure pages on a site

Site Schedule & Events

How to create a Site schedule and link open/close events to a site

Procedure Page

Create a procedure page on a site and link zones, call lists, and add instructions

Global Dispatch Page

Create a global dispatch page, and link it to an event and set overrides on individual accounts

Customer Service

Create and use incidents to standardize and track customer interactions

Customers, Sites, & Contacts

Data entry and how they are related

Prospect Data

Understanding data entry to track prospects and prospecting activity