The MASterMind™ Telephony module includes the integration of full-scale telephony into security software solutions. Currently, three options are offered for use with MASterMind software. Refer to the table below for a summary of the features and software/hardware requirements for each of the three MASterMind Telephony choices.
Option Comparison: MASterMind Telephony module
| Feature |
Option 1
(Basic Telephony)
|
Option 2
(Client TAPI TSP)
|
Option 3
(MAS Telephony Server)
|
|---|---|---|---|
| Auto Dialing | Yes | Yes | Yes |
| Phone Control | No | Yes | Yes |
| Screen Pops | No | Yes | Yes |
| Thin-Client Compatible | No | No | Yes |
| 2-Way Voice Integration | No | No | Yes |
| Telephony Application(s) | N/A | Client-based | Server-based |
| MASterMind License Fees | No | Yes | Yes |
Telephony options
MAS offers various telephony options from basic to advanced.
View Option 1 (Basic Telephony)
View Option 2 (Client TAPI TSP)
View Option 3 (MAS Telephony Server)
Required software and hardware
Options 1 (Basic Telephony)
- Workstation ComPort
- Modem
- Analog Phone Line
Option 2 (Client TAPI TSP)
- Phone switch vendor TSP
- Other phone switch vendor hardware and software as needed to support Microsoft TAPI
Option 3 (MAS Telephony Server)
- MAS Telephony
- Phone switch vendor hardware and/or software
Frequently asked questions
Why does MAS offer three different telephony options?
Three options are offered because the feature sets available are different and the hardware and software requirements vary for each telephony option. Choose the telephony option that is best for your organization’s needs depending on your desired feature set, and what is most economical for your business.
What are the differences in features?
All options include commands to autodial.
The Client TAPI option includes the autodial feature plus:
Phone control within your MASterMind application.
Screen pops for incoming Caller ID based customer and site lookups.
The MAS Telephony option includes the Client TAPI features plus:
2-Way Voice
Compatibility with thin client deployments (i.e., Citrix)
What are the software and hardware requirements?
Each option requires MASterMind software and software and/or hardware from a phone switch vendor.
MAS Telephony is a server-based application; Client TAPI is a workstation-based application; and Basic Autodialing requires a modem and connection to an analog phone set.
How do I get started with Basic Autodialing?
A modem between the workstation ComPort and your telephone handset will need to be installed
Use the MASterMind application’s setup tables to define the modem port used by the workstation, the office in which the workstation is located, and the dial rules for the office.
Lastly, we will work with you to test your telephony features.
What is Client TAPI?
TAPI is a Telephony Application Program Interface (API) included with your Microsoft® operating system. TAPI enabled applications, such as the MASterMind suite, can communicate with your phone switch through this operating system telephony API using client software provided by your Telephony Service Provider (TSP).
How do I get started with MAS Client TAPI telephony?
Your phone switch vendor will help determine the hardware and software requirements needed to communicate with Microsoft® Client TAPI enabled applications. Work with your phone switch vendor to install their software and hardware. Your phone switch vendor provides a “TSP” (telephony service provider) application that must be installed on each workstation. Test the Client TAPI features using Microsoft® Outlook® or the Windows® Dialer application. In addition, you will need to purchase the MAS TAPI Client application. We will work with you in testing your telephony features.
What is MAS Telephony Server?
MAS Telephony Server is a full-featured, server-based telephony solution.
How do I get started with MAS Telephony Server?
Your phone switch vendor will help you determine the hardware and software requirements for their server-based solution. Work with your phone switch vendor to install their software. At minimum you will need to install those tools which are necessary to get the phone control features working. We will stage the MAS Telephony application on your telephony server. Use your MASterMind application’s setup tables to configure the telephony option by workstation, the office in which the workstation is located, and the dial rules for the office. We will work with you in testing your telephony features.
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